Accessibility Statement

Our commitment to making our website accessible to everyone

Our Commitment to Accessibility

Upper East Home Care is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Upper East Home Care's website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Accessibility Features

Our website includes the following accessibility features:

  • Semantic HTML structure with appropriate headings and landmarks
  • Text alternatives for non-text content
  • Keyboard accessibility for all functionality
  • Clear focus indicators for keyboard navigation
  • Color contrast that meets WCAG 2.1 AA standards
  • Resizable text without loss of content or functionality
  • Form labels and error messages that are clearly identified
  • ARIA attributes where necessary to enhance accessibility

Assistive Technology

Our website is designed to be compatible with the following assistive technologies:

  • Screen readers (including NVDA, JAWS, VoiceOver, and TalkBack)
  • Text magnifiers
  • Speech recognition software
  • Keyboard-only navigation

Known Limitations

Despite our best efforts to ensure accessibility, there may be some limitations:

  • Some older PDF documents may not be fully accessible. We are working to remediate these documents.
  • Some third-party content may not be fully accessible. We are working with our partners to improve this.
  • Some videos may not have captions or audio descriptions. We are working to add these features.

Feedback

We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers:

  • Phone: (212) 757-3880
  • Email: accessibility@uppereasthomecare.com
  • Postal Address: 900 Fifth Avenue, Suite 401, New York, NY 10021

We try to respond to feedback within 2 business days.

Technical Specifications

Accessibility of our website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript
  • WAI-ARIA

These technologies are relied upon for conformance with the accessibility standards used.

Assessment Approach

Upper East Home Care assessed the accessibility of this website by the following approaches:

  • Self-evaluation
  • Automated testing using accessibility evaluation tools
  • Manual testing with assistive technologies
  • User testing with people with disabilities

Additional Resources

If you need additional assistance or have specific accessibility questions, please contact us using the methods above.

This statement was last updated on June 15, 2023.